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Open SEEN:app and choose Now. Start with the daily prompt and write what is on your mind. You decide how far to explore each reflection; there is no required rhythm for journaling.

iPhone / iOSTap Start Writing, or Continue Writing to return to an unfinished entry.

AndroidTap Start at the Summit on the journal card.

On Now, choose Explore your journal to revisit your writing. If an entry is missing after changing phones, check your account and backup before removing anything from the old device.

Yes. Open Back Page to bring back the guide, then return to Now to see the welcome cards.

iPhone / iOSChoose Help & Guide.

AndroidChoose Show Welcome Guide.

Open the settings menu on Back Page. Choose Journal Appearance to change fonts and colors, or Notifications to manage reminders. If reminders do not arrive, also check the notification permission for SEEN:app in your phone settings.

iPhone / iOSThe menu is called Settings.

AndroidThe button is called Open Settings.

Journal entries are encrypted on your phone. Premium SEEN:vault sync also stores encrypted copies of journal entries and saved Fathom conversations on our servers. Standard Vault uses a server-managed key, so our systems are technically capable of decrypting those copies. Account information and preferences are stored separately from journal content. Check that sync has completed before relying on a backup.

iPhone / iOSOpen Space boards and photos stay on this device in version 5.0. They are not included in SEEN:vault.

Connect to the internet and sign in to the SEEN:app account associated with your Premium access. Open Back Page and use the sync option. Keep the app open while it works and check the result. If it reports an error, keep the message and contact support before signing out or reinstalling.

iPhone / iOSTap the SEEN:vault row. It may say Set Up SEEN:vault, SEEN:vault - Protected, or SEEN:vault - Privacy Mode. Privacy Mode restore requires your existing passphrase or recovery key.

AndroidTap Sync Now. This option appears for Premium accounts. Android currently supports Standard Vault; it does not have the iOS Privacy Mode restore flow.

On the old phone, confirm that your Premium journal and saved conversations have synced, or make an export using Data Management. On the new phone, sign in to the same SEEN:app account and check what restores. Keep the old phone until you have verified your entries and anything else you need. An export or PDF may include only selected data, so check its contents before treating it as a complete backup.

iPhone / iOSPreserve Open Space boards and photos separately before changing devices; iOS 5.0 does not sync them through SEEN:vault.

Moving from the old app? Keep the original app and its data until you have checked the import. If you already have a migration code, open Data Management in the native app. Codes and exported files can provide access to private writing: keep them private and do not include them in a support request. If you cannot open the original app or do not have a code, contact support before deleting or resetting anything.

iPhone / iOSGo to Back Page → Settings → Data Management → Import from Original App, then tap Import.

AndroidGo to Back Page → Open Settings → Data Management → Import from Seen App. Enter your migration code and choose Select Data to Import.

In Data Management, find Export Your Data and choose Export Data. Read the selection and preview before continuing, and check what was included. Keep exported files and migration codes somewhere private. Available formats and included data depend on your platform, version, and subscription.

iPhone / iOSOpen Back Page → Settings → Data Management.

AndroidOpen Back Page → Open Settings → Data Management.

Contact support before moving between platforms. Available transfer methods and the data they include vary by app version. Tell us the devices and versions you are moving from and to, and whether you use Standard Vault or iOS Privacy Mode. Do not assume that every feature or type of data transfers.

Recovery depends on the backups you already have and whether you can unlock them. If SEEN:vault sync completed, backed-up items may be restorable with the same account. iOS Privacy Mode needs your passphrase or recovery key. Writing that exists only on an inaccessible device may be unrecoverable. Contact support before resetting, clearing app data, or replacing anything.

In iOS version 5.0, Open Space boards and photos are saved on this device and are not part of SEEN:vault. A successful journal sync does not back them up. Signing out clears them from this device. Keep the device and preserve anything you need before signing out, uninstalling, or moving to a new phone. Contact support if you need help choosing how to keep a copy.

Open Back Page to find your Premium options. If access is missing, check that you are using the SEEN:app account linked to your subscription before purchasing again.

iPhone / iOSChoose SEEN:app Premium. For an Apple purchase, manage the subscription in your Apple account subscriptions. The Premium purchase screen also offers Restore Purchases; use the Apple account that made the purchase and your SEEN:app account email.

AndroidChoose Premium & Modules to view your status and subscription options. For a subscription started through this Android payment flow, the hub provides Cancel Subscription. If you paid through another channel, use that provider or contact support.

Confirm that your writing can be restored first. Without Premium SEEN:vault, export a copy before leaving the device. Uninstalling does not request deletion of server-held account or Vault data. Do not use sign-out, clearing app data, or reinstalling as a first troubleshooting step.

iPhone / iOSSign Out of This Device clears local app data and returns to Welcome. In iOS 5.0, this includes Open Space boards and photos, which are not backed up by SEEN:vault.

Open Data Management and find Delete Account & Data. Review the choices carefully: deleting your server account and SEEN:vault data is separate from removing local entries, files, profile, and settings. Sign in to request server account deletion. These actions cannot be undone. For help with a deletion request, contact privacy@seen.place.

iPhone / iOSGo to Back Page → Settings → Data Management.

AndroidGo to Back Page → Open Settings → Data Management.

Your entry and relevant session context travel over an encrypted connection to our server and an AI provider to generate a response. AI reflection is not processing that happens only on your device. The Privacy Policy describes the providers, processing, and retention practices for reflection, voice, and other features.

Privacy Mode is an optional iOS feature in beta. It derives the Vault encryption key from your own passphrase rather than using a server-managed key. Keep your passphrase and recovery key somewhere safe. Support cannot replace the key needed to decrypt a Privacy Mode backup. Privacy Mode protects Vault backups; it does not keep words you submit for AI reflection from being sent for processing. Android currently supports Standard Vault only.

No. You decide what to write and how far to explore. You can follow a reflection that catches your attention, pause, or simply keep your words for yourself.

Close and reopen the app, restart your phone, and check for an app update and available device storage. Avoid uninstalling or clearing app data unless you have confirmed that your writing can be restored. If the problem continues, contact support with your device, operating system, app version, and what happened.

If your words are still visible, keep a private copy before closing the app. Check available device storage and note any error message. Contact support if saving still fails. Do not clear app data or reinstall as a first troubleshooting step.

Check your internet connection and note any error message. Reflection and conversation responses require an available online service. Preserve your writing before trying again. If the issue continues, tell support when it happened and which feature you were using; leave out the private words you submitted.

Open Help & Support from the settings menu on Back Page, or email feedback@seen.place. Include the device, operating system, app version, what you expected, what happened, and the steps you tried. Please leave out journal text, passphrases, recovery keys, migration codes, and sign-in codes.

iPhone / iOSGo to Back Page → Settings → Help & Support. The form opens an email composer to finish sending your message.

AndroidGo to Back Page → Open Settings → Help & Support. Choose an email app to send your message.