SEEN:app Privacy Policy

Version 2.0

Effective Date: June 14, 2025

Last Updated: August 26, 2025

Your Reflections Are Sacred

At SEEN, we believe privacy isn't a feature - it's foundational. Your journal entries, thoughts, and reflections belong to you and you alone.

How We Handle Your Data

Journal Entries

Your journal entries remain encrypted on your device only. We cannot access your content. Neither OpenAI nor Anthropic can retrieve your entries. When AI processing occurs to generate reflections, it happens temporarily and is discarded immediately afterward.

Security Infrastructure

  • Proxy server hosted on Fly.io (SOC 2 compliant)
  • Dual-authentication system requiring 3-of-4 keyholder approval for any optional profile access
  • XOR encryption with device-generated keys for journal storage
  • Biometric authentication (Touch ID/Face ID) with PIN fallback

What We Collect

Anonymous Usage Metrics

The app creates a random device ID for anonymous usage metrics - this allows us to count installs and active devices. You can reset this identifier at any time by reinstalling the app.

What We Don't Collect

  • Writing analytics
  • Location data
  • Personally identifiable information
  • Your journal content

Crisis Detection

Our crisis detection system, powered by Anthropic Claude, identifies signs of distress and displays support resources directly to you. The team receives only anonymous notification flags - we never see the content that triggered the detection.

Your Control

  • All data deletes upon app uninstallation
  • No account creation required
  • Reset your anonymous identifier at will
  • Export your data anytime (coming soon)

Third-Party Services

We use the following third-party services for AI processing:

  • Anthropic Claude - For journal reflections and crisis detection
  • OpenAI - For text-to-speech voice features

All AI requests are made through our secure proxy server. Your content is processed temporarily and is not stored by these providers.

Contact Us

Questions about this privacy policy? Reach out to us: