Your Reflections Are Sacred
At SEEN, we believe privacy isn't a feature - it's foundational. Your journal entries, thoughts, and reflections belong to you and you alone.
How We Handle Your Data
Journal Entries
Your journal entries remain encrypted on your device only. We cannot access your content. Neither OpenAI nor Anthropic can retrieve your entries. When AI processing occurs to generate reflections, it happens temporarily and is discarded immediately afterward.
Security Infrastructure
- Proxy server hosted on Fly.io (SOC 2 compliant)
- Dual-authentication system requiring 3-of-4 keyholder approval for any optional profile access
- XOR encryption with device-generated keys for journal storage
- Biometric authentication (Touch ID/Face ID) with PIN fallback
What We Collect
Anonymous Usage Metrics
The app creates a random device ID for anonymous usage metrics - this allows us to count installs and active devices. You can reset this identifier at any time by reinstalling the app.
What We Don't Collect
- Writing analytics
- Location data
- Personally identifiable information (unless you join a Focus Group)
- Your journal content
Focus Group Participants
If you join a Focus Group study through a class code, additional data practices apply:
What We Track (With Your Consent)
- Journal entry dates and completion status
- Prompt titles (not your responses)
- Word counts and session duration
- App feature usage patterns
- Your name and email (for study coordination)
What We NEVER Track
- Your actual journal content
- Personal thoughts or reflections
- Chat conversations with Fathom
Data Retention
Focus group data is retained for 2 years after study completion for research analysis, unless you request earlier deletion. You may request deletion at any time by emailing privacy@seen.place. Upon request, your data will be deleted within 30 days.
Consent
- Participation requires explicit consent before any tracking begins
- You can withdraw consent at any time by contacting us
- Withdrawing consent stops future tracking but does not automatically delete previously collected data
- You may request deletion of all your data at any time
Data Deletion
You have the right to delete your data at any time:
Option 1: Uninstall the App
Uninstalling SEEN:app permanently deletes all locally stored data including journal entries, chat history, profile information, custom avatars, and app preferences.
Option 2: In-App Deletion
Navigate to Back Page → Data Management to delete specific entries or all local data.
Option 3: Request Deletion
Email privacy@seen.place to request deletion of any server-side data (Focus Group data, if applicable). We will process your request within 30 days.
What Gets Deleted
- Journal entries (stored locally on your device)
- Chat history with Fathom (stored locally)
- Profile information (stored locally)
- Focus group participation data (upon request)
Automatic Data Expiration
- Firebase crash logs automatically expire after 90 days
- Firebase analytics data automatically expires after 14 months
Crisis Detection
Our crisis detection system, powered by Anthropic Claude, identifies signs of distress and displays support resources directly to you. The team receives only anonymous notification flags - we never see the content that triggered the detection.
Your Control
- All local data deletes upon app uninstallation
- No account creation required for standard use
- Reset your anonymous identifier at will
- Export your data anytime
- Request deletion of server-side data via email
Third-Party Services
We use the following third-party services:
AI Processing
- Anthropic Claude - For journal reflections and crisis detection
- OpenAI - For text-to-speech voice features
All AI requests are made through our secure proxy server. Your content is processed temporarily and is not stored by these providers.
Analytics & Stability
- Firebase Analytics - Anonymous usage statistics to improve the app
- Firebase Crashlytics - Crash reporting to maintain app stability
Firebase services collect device identifiers and usage patterns but do not have access to your journal content or personal reflections.
Contact Us
Questions about this privacy policy or data deletion requests? Reach out to us:
- Privacy inquiries: privacy@seen.place
- General contact: ben@seen.place
- Website: www.seen.place